Information About You
We collect several types of information about you via our Website. We collect “personal information,” which generally is information such as your first and last name, home address and e-mail address that can be used to identify you individually. We also collect “non-personal information,” which is information about you that does not itself identify you individually. Examples of non-personal information include age range and gender. We also collect “aggregate information,” which is information that helps us understand how people use our Website, for example, which pages are visited. The information we collect depends on what services you use on our Website. The following is a more detailed explanation of these types of information as well as when and how we collect and use them.
Registration and Transactional Data
When you register or join our mailing list on our Website, we may collect various kinds of personal information, including your first and last name, e-mail address, home address, home phone number, personal interests and preferred vacation/leisure destinations. We also collect and store access information related to your account, including user name and user password. If and when you make purchases from our Website, we may collect purchasing information such as information relating to reservations, product orders, shipping address(es) and credit card information.
From time to time we may post surveys on our Website. The surveys may request demographic information (such as age range, gender, areas of interest and familiarity with the Company or our products and services) and customer feedback. Participation in these requests is completely voluntary. With each request, you will have the choice of whether or not to disclose information. Such survey information will be used to improve the overall experience on the Website.
Customer Service Correspondence
We may collect information that identifies you individually, such as your first and last name, home address, e-mail address, phone number, fax number when you submit comments, questions or suggestions to our Customer Service Department.
Our Website may have chat rooms, discussion boards, online forums and other interactive technologies that allow individual comments and messages to be tied to a user’s name or e-mail address. Any information you post in such forums is public information and the Company cannot control what uses third parties may make of personal information you share in such forums. You should exercise caution before disclosing personal information.
If you apply online for a position with the Company, we will collect your resume and/or a job application. Resumes you submit for job openings will be used only for considering your application for the posted position (or other relevant positions) and not for marketing purposes.
Use of Your Personal and Non-Personal Information
Internal Analysis and Promotions
We may use information about you for statistical, design or operational purposes such as to estimate our audience size, to measure aggregate traffic patterns and/or to and understand demographics, customer interest, purchasing and other trends among our users and customers. We may also use your personal information for the marketing and/or promotion of the Company, including its products and services. Additionally, we may use your information to confirm a reservation if you have made a reservation on or through the Website, respond to inquiries on the Website such as “Contact Us”. We may outsource all of these tasks to third parties on a confidential basis. If you do not want to receive promotional materials from us or third parties, click here to change your preference settings.
While reservations and purchases cannot be made on the Website currently, if we offer those services on the Website in the future, we may use your personal information to create a convenient and easy-to-use online reservation service or shopping process that includes an online “shopping cart” that allows you to track selected services or products and proceed through purchase. We may also share transactional information with entities as is necessary to process credit card payments or other purchasing or delivery systems.
We may disclose personal information:
- to conform with the law, respond to claims or comply with legal process served on the Company (e.g., a lawful subpoena, warrant or court order);
- to enforce or apply our policies or agreements (including to initiate, render, bill and collect for amounts owed to us);
- to protect and defend our or our users’ rights or property, the Website, our employees, users or the public, including fraudulent, abusive or unlawful use of our Website; or
- if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
We will not use or share your personal information in ways unrelated to the uses described above without first notifying you and offering a choice. We will also provide you the opportunity to opt-out at any time of certain or all contact from the Company. If you have any difficulty exercising your choices, please send your request to INFO@MVGRLLC.COM.
Information collected through our Website is considered a trade secret of the Company. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.
We collect aggregate information about you and your use of our Website whenever you visit us online (See “Information About You” above). For instance, we may collect various forms of “click stream” information such as entry and exit points for our Website (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when you request pages on our Website, our servers automatically log your IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the internet.
We also use third-party software that tracks traffic directed to the Website from affiliate websites and the transactions that result from this traffic. This information is aggregated and is not tied to an individual transaction.
This aggregate information generally will not identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all aggregate information provided that such information does not reveal your identity. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any aggregate information to you, such information will be treated like any other personal information under this statement.
Links to Other Sites
Please be aware that we provide links to third-party web sites as a service to our users, and that we are not responsible for the content or information collection practices of those pages. Please note that these websites’ privacy policies may differ from those of the Company. We encourage you to review and understand their privacy practices before providing them with information.
Please do not use this Website if you are under the age of 21. Our Website is intended for a general audience who are at least 21 years of age. It is not designed nor intended for use by or to collect personal information from persons under the age of 21. To respect the privacy of children and to comply with the Children’s Online Privacy Protection Act, we cannot receive personal information from children under the age of 13 and children under the age of 13 should not provide any personal information. We ask that parents supervise their children while online.
The Company is committed to safeguarding and securing your personal information. To maintain data accuracy, prevent unauthorized access to or disclosure of, and ensure the appropriate use of your personal information, we have put in place physical, electronic and managerial procedures. If we ask for credit card data, it is transferred over a Secured Sockets Layer (SSL) line provided you are using an SSL-enabled browser such as Microsoft Internet Explorer. This ensures that your information is encrypted as it travels through the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know that you are in “secure mode” when the padlock or key icon in the lower-right-hand or lower-left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the Website address will change from “http” to “https.”
Opting Out of Promotional Materials
Access and Accuracy
We strive to keep your personal information accurate. We will provide you with access to your personal information, including making reasonable efforts to provide you with online access to your subscription or registration data so that you may review, update or correct your information at the Website. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personal information, return to the web page where you originally entered the Website and follow the instructions on that webpage. If you cannot access your information on the webpage, please telephone us at (716) 858-5000 for assistance, or send you request to INFO@MVGRLLC.COM. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, would be extremely impractical or for which access is not otherwise required. We will provide information access and correction free of charge, except if doing so would require a disproportionate effort.
If you are registered with our Website, please sign in and use the preference form at “Your Account.”
If you have NOT completed the registration process, please e-mail your request to be removed to INFO@MVGRLLC.COM.
Notwithstanding any preference that you select, we may contact you from time to time to provide services that you have requested or for customer service matters, such as responding to service-related inquiries, updating our policies or notifying you of changes to existing services.
Miami Valley Gaming and Racing, LLC
6000 State Route 63
Lebanon, OH 45036
As a California resident you have the legal right to request from businesses with whom you have an established business relationship, (1) a list of the categories of personal information, such as your name, address, email address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information, please email INFO@MVGRLLC.COM, or mail your written request to Miami Valley Gaming and Racing, LLC, 6000 State Route 63, Lebanon, OH 45036, Attn: Corporate Communications, with a reference to California Disclosure Information.